The Booking :

1. During the booking process, kindly ensure the accuracy of your booking contains : your details, check-in & check out dates, type of room, room rate, number of staying night. Hence Asiago Hotel is not liable for any human error of typos of the booking contains.

2. Full payment is made upon the booking time instead of arriving date, hence Asiago Hotel accept payment mode by Visa or Mastercard credit/debit cards, online bank transfers, selective E-Wallet and/or cash.

3. The confirmation and acceptance of booking subject to the room availablity by Asiago Hotel.

The Room Rates :

1. The Room Rates shown are charged based on per room and per night stay with inclusive Sales and Services Tax 6% (SST) that enforced by Royal Malaysian Customs.

Tourism Tax (TTX) :

1. Commencing from 1st September 2017, persuant with the Tourism Tax Act 2017 is a tax charged and levied on an oversea and/or foreign tourist(s) staying at Asiago Hotel at the rate of tax fixed at RM 10.00 per room per night.

2. Malaysian national identity card (MyKAD) or Malaysian permanent resident card (MyPR) are exempted from the payment of TTX.

3. TTX is excluding from the Room Rates.

The Deposit :

1. All check-in guests are complusoried to pay the Deposit RM50.00 per room stay at front counter (before access the hotel room) for the purpose of Liability Policy , Prohibited Policy  and Check-In And Check-Out Policy . Upon check-out time at front counter, if found nothing lost, no damage and/or no negligence and improper care of used, the Deposit to be refunded to the hotel guest(s).

Check-In and Check-Out Policy :

1. Please be informed that for the hotel guest(s) check-in time is 14:00pm & check-out time is 12:00pm (the following day of the scheduled check-in date).

2. Kindly refund the travelling pack that contain of hotel keycard, TV and aircon remote controllers, the Deposit receipt and notice board to hotel front desk.

3. If the hotel guest(s) check-out beyond the stipulated time of stay, Asiago Hotel reserves the right to charge the hotel guest(s) RM55.00 (assume as Day Rate, 2 hours stay only).

Cancellation Policy :

1. Cancellation after 1 day prior to arrival date:
   Any cancellation is requested by the hotel guest(s) and/or is received by Asiago Hotel more then 1 day(s) prior to the arrival date (and/or Check-In date), the full payment made is refunded to the hotel guest(s).

2. Cancellation within 1 day prior to arrival date:
   Any cancellation is requested by the hotel guest(s) and/or is received by Asiago Hotel within 1 day(s) prior to the arrival date (and/or Check-In date), the hotel guest(s) shall be charged 100% without any refund.

3. Failure to arrive of the hotel guest(s) will be treated as NO SHOW, hence the total payment made by the hotel guest(s) is non-refundable & will be forfeited.

4. On / after Check-In, non-refundable payment made to be given to the hotel guest(s) for whatsoever reason.

Liability Policy :

1. The hotel guest(s) is advised to remove all valuables before leaving the hotel room. Asiago Hotel shall not be responsible for any lost and/or damage to the hotel guest(s) belonging.

2. The hotel guest(s) is advised to handle with care the Asiago Hotel’s belonging and/or property. And/or the hotel guest(s) is liable to bear for any lost and/or damage is made due to negligence and improper care of used.

3. Asiago Hotel do not accept any liability for failure to provide the services contracted or any of them due to circumstances beyond control including but not limited to acts of terrorism, acts of God, flood, war, strikes, riot, theft, delay, cancellation, civil disaster, government regulations or changes in itinerary or schedule, inherent risks to health and safety. Any loss, damage or personal injury of the hotel guest(s) money/valuable belongings at all times.

Prohibited Policy :

1. For the safety and security reasons. No smoking, no durian, no pets and no allow to cook within Asiago Hotel premises. If this incident occurs, Asiago Hotel reserves the right to charge the hotel guest(s) for the cleaning services of min RM50.00

2. Refer to the abovesaid, Asiago Hotel reserves the right to remove it immediately without notice to the hotel guest(s). Asiago Hotel further reserves the right to ask the hotel guest(s) to leave the Hotel and remove the belongings from the room immediately due to irresponsible manner without any compensation and/or any reimbursement to the hotel guest(s).